Mbi23 takes the privacy of every member seriously. This policy clearly explains how we collect, use, store and protect your personal data — all in accordance with the highest security standards for players in Malaysia.
Six core principles that guide how mbi23 manages your personal data
All personal data and financial transactions transmitted to and from the mbi23 platform are protected with 256-bit SSL encryption — the same standard used by leading Malaysian banking institutions such as Maybank and CIMB. Your data is never transmitted unprotected.
Mbi23 has never and will never sell, rent, or transfer member personal data to any third party for marketing or commercial purposes. Your data belongs to you, and we retain it solely for legitimate platform operations.
Every mbi23 member has the full right to access, amend, download and delete their personal data at any time. Data rights requests can be submitted through account settings or by contacting our customer support team directly.
Mbi23 members' personal data is stored on servers equipped with multi-layered firewalls, strict access controls and encrypted backup systems. Access to member data is restricted solely to mbi23 staff who require it to perform their duties.
In the event of any data security breach involving members' personal information, mbi23 is committed to notifying affected members within the timeframe required by law and industry standards, along with details of the remedial steps taken.
Mbi23's Privacy Policy is built in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We continuously monitor developments in Malaysian data protection law and update our policy as needed to ensure ongoing compliance.
Your personal data is not a source of revenue for us — it is a responsibility we protect to the best of our ability.
Note: This Privacy Policy forms part of Terms & Conditions mbi23. By registering for or using the mbi23 platform, you agree to this policy in full. If you have any questions, contact us at support@mbi23.best.
This Privacy Policy describes the personal data collection, use, storage and protection practices carried out by mbi23 ("we", "the mbi23 platform") through the website mbi23.best. This Policy applies to all users of the mbi23 platform, including unregistered visitors, registered members and former members whose accounts have been closed.
Mbi23 operates as a digital entertainment platform offering Sports Betting, live casino games, online poker and virtual sports for players in Malaysia. In providing these services, we collect certain personal data necessary to keep the platform running safely, efficiently and in accordance with applicable legal requirements.
We are fully committed to protecting your privacy and complying with all applicable data protection laws in Malaysia, including the Personal Data Protection Act 2010 (PDPA). Please read this policy carefully to understand your rights and how we handle your personal data.
Mbi23 only collects personal data that is strictly necessary to provide the platform's services. The categories of data we collect are as follows:
| Data Category | Specific Examples | Collection Methods |
|---|---|---|
| Identity Data | Full name, MyKad/passport number, date of birth, gender | Registration form & KYC process |
| Contact Data | Malaysian phone number, email address, residential address | Registration form & account settings |
| Financial Data | E-wallet details (TNG, GrabPay, DuitNow), deposit/withdrawal records | Financial transactions on the platform |
| Activity Data | Betting records, selected sports, games played, session duration | Automatic platform usage |
| Technical Data | IP address, device type, operating system, web browser, access logs | The platform system automatically |
| Communication Data | Live chat records, support emails, feedback submitted | Interactions with the support team |
We do not collect sensitive data such as medical information, religious beliefs or political affiliations. All data is collected lawfully through voluntary member registration or automatically through platform usage.
Mbi23 collects and processes your personal data for the following legitimate purposes:
Mbi23 processes your personal data on the following lawful bases:
Mbi23 does not make automated decisions that have a significant impact on members without appropriate human oversight. All major decisions relating to a member's account involve review by authorised mbi23 staff.
Mbi23 does not sell, rent or transfer members' personal data to third parties for their own marketing purposes under any circumstances. Your personal data may be shared with a limited number of third parties only in the following situations:
In all permitted data-sharing situations, mbi23 ensures that only the minimum necessary data is shared, and that all data recipients are bound by appropriate data protection obligations.
Mbi23 continually invests in security technologies and procedures to protect member personal data from unauthorised access, disclosure, alteration, or destruction. The key security measures we have implemented are:
Mbi23 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected or to comply with applicable legal requirements. Our general data retention guidelines are as follows:
Once the applicable retention period expires, personal data will be securely deleted or anonymised using procedures that ensure the data can no longer be linked back to the individual concerned.
As an mbi23 member, you have the following rights regarding your personal data, in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA):
You have the right to obtain a copy of the personal data we hold about you. Access requests can be submitted via your account settings or by emailing support@mbi23.best, and we will process your request within 14 business days.
If the personal data we hold about you is inaccurate or out of date, you have the right to request a correction. Most personal information can be updated directly through your mbi23 account settings without needing to contact support.
You may request the deletion of your personal data under certain circumstances, such as when the data is no longer required for the purpose for which it was originally collected. Please note that this right is subject to legal retention obligations that may override a deletion request.
You have the right to receive the personal data you have provided to mbi23 in a structured, machine-readable format. Data portability requests are processed within 30 business days and delivered to your registered email address.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on our legitimate interests in certain circumstances, and mbi23 will give your objection full and serious consideration.
In certain circumstances, such as when you are disputing the accuracy of your data or contesting the deletion of data you may need for legal purposes, you may request a temporary restriction on the processing of your data while the matter is resolved.
To exercise any of the above rights, contact the mbi23 privacy team by email at support@mbi23.best, clearly stating your request. We will respond within three business days to acknowledge receipt and provide an estimated resolution timeline.
Mbi23 uses cookies and similar tracking technologies to enhance your experience on our platform. The types of cookies we use are:
You can manage your cookie settings through your web browser settings. However, disabling essential cookies may affect the overall functionality of the mbi23 platform. Analytics and preference cookies can be disabled without impacting core platform functionality.
Mbi23 is a digital entertainment platform intended solely for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18.
If we discover that we have collected data from individuals under the age of 18 without appropriate parental consent verification, we will take immediate steps to delete that data and close the account in question. Parents or guardians who believe their child has registered on mbi23 without permission should contact us immediately at support@mbi23.best so that prompt action can be taken.
Mbi23 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or technological developments that affect how we handle personal data.
When we make significant changes to this Privacy Policy, we will:
We encourage you to review this page periodically and to ensure the email address registered with mbi23 remains active so you do not miss any important privacy-related notifications.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how mbi23 handles your personal data, we encourage you to reach out to us through the following channels:
Our team is committed to responding to all privacy-related enquiries within three business days. For more complex data rights requests, such as full data access or data deletion requests, processing may take up to 14 business days.
If you are not satisfied with our response to any privacy concern, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia in accordance with the procedures set out under the Personal Data Protection Act 2010.
Answers to the most frequently asked questions about how mbi23 protects members' personal data
Also read the policies and other information related to the use of the mbi23 platform